Privacy Policy

ph33com ("ph33com," "we," "us," or "our") operates the online gaming platform accessible at ph33com.app, including the ph33com mobile application and all associated services. As a platform serving Filipino players, ph33com takes its obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously.

This Privacy Policy ("Policy") describes how ph33com processes personal data collected from players, account applicants, and visitors to ph33com.app. It applies to all personal information collected through the website, the ph33com mobile app, customer support interactions, and any other channel through which you interact with ph33com.

By registering an account, accessing ph33com.app, or using any ph33com service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use ph33com.

ph33com collects personal information that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of data we collect include:

ph33com collects this information directly from you during registration, through your use of the platform, and via automated technical means such as cookies and server logs. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance.

ph33com uses the personal information we collect for the following purposes:

• Account Registration and Verification: To create and manage your ph33com account, verify your identity, and confirm that you meet the 21+ age requirement mandated by PAGCOR regulations.
• Service Delivery: To provide access to ph33com's games — including WM Live, Super Bingo, Plinko, Leprechaun Riches, Basketball, Ocean Lord, and Wheel — and to process deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory Compliance: To fulfil ph33com's obligations under PAGCOR guidelines, the Philippine Data Privacy Act, and applicable anti-money laundering regulations, including Know Your Customer (KYC) and transaction monitoring requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the ph33com platform.
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes relating to your ph33com account or gaming activity.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limit, and other responsible gaming tools at your request.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the ph33com platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time through your account settings.

ph33com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and ph33com — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with ph33com's legal and regulatory obligations, including PAGCOR licensing requirements, anti-money laundering laws, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for ph33com's legitimate interests in operating a secure, fraud-free gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, ph33com relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph33com does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain account and transaction data to process your deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and identity verification services that assist ph33com in confirming player identity and age in compliance with PAGCOR requirements.
• Game Technology Providers: Licensed game content and platform technology providers who supply the games available on ph33com may receive anonymised or pseudonymised usage data for game performance and integrity purposes.
• Regulatory Authorities: ph33com may be required to disclose player data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities pursuant to a lawful order, regulatory requirement, or legal obligation.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations and who require access to data in the course of providing services to ph33com.

ph33com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use ph33com.app. Cookies are small text files stored on your device when you visit the platform.

ph33com uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your ph33com account. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and game history to provide a more personalised experience on ph33com.
• Analytics Cookies: Collect anonymised data about how players navigate ph33com.app, which pages are visited most frequently, and where technical errors occur. This data helps ph33com improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the ph33com platform and player accounts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of ph33com.app and your ability to access some features of the platform.

ph33com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the duration of your ph33com account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and applicable anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of five (5) years from the date of the transaction.
• Identity Verification Documents: Copies of government-issued IDs and KYC documentation are retained for the period required by PAGCOR and AMLC regulations, typically five (5) years from account closure.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Where you have consented to marketing communications, your contact details are retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

ph33com implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and ph33com's servers.
• Encryption of sensitive data at rest, including financial account details and identity verification documents.
• Access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the ph33com platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Continuous monitoring of platform activity for indicators of fraud, account takeover, and other security threats.

While ph33com takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph33com account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph33com:

• Right to be Informed: You have the right to be informed about how ph33com collects and processes your personal data, as set out in this Policy.
• Right of Access: You may request a copy of the personal data ph33com holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data ph33com holds about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph33com's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that ph33com provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe ph33com has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact ph33com's Data Protection Officer using the contact details provided in Section 13 of this Policy. ph33com will respond to all verified data subject requests within thirty (30) days of receipt.

ph33com's gaming services are strictly intended for adults aged 21 years and above. ph33com does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through ph33com's account registration and identity verification process.

If ph33com becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds deposited will be returned to the payment source in accordance with ph33com's underage player policy.

ph33com.app may contain references to third-party payment providers and regulatory bodies in the context of describing our services. ph33com is not responsible for the privacy practices of any third-party organisations. This Privacy Policy applies solely to personal data collected and processed by ph33com through ph33com.app and the ph33com mobile application.

We encourage you to review the privacy policies of any third-party services you use in connection with your ph33com account, including your chosen payment provider such as GCash or PayMaya, to understand how they handle your personal information.

ph33com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, ph33com will notify registered players via email or through a prominent notice on ph33com.app.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of ph33com following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using ph33com and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or ph33com's handling of your personal data, please contact our Data Protection Officer. All data subject requests and privacy-related complaints will be acknowledged within five (5) business days and resolved within thirty (30) days where possible.

For account-related support, visit our FAQ page or contact our 24/7 support team at [email protected].